Careers

The Public Authority is an equal employment opportunity employer and promotes diversity throughout its workforce. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of medical condition or disability.

We provide a competitive compensation and benefits package including:

  • Vacation and sick time
  • Paid holidays
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Employee Assistance Program
  • Short-term and Long-term disability insurance
  • Life insurance
  • Pension plan

To be considered for one of the open positions, please view the full job description and follow the directions on the application.

Current Openings:

REGISTRY COORDINATOR

 

Reports To:                 Registry Supervisor

FLSA Status:               Non-Exempt

Updated:                     7/1/13

 

SUMMARY

Under supervision of the Registry Supervisor, the Registry Coordinator, operates and maintains a Registry database of Individual Providers. The Registry Coordinator is responsible for guiding and assisting IHSS Consumers with service coordination to maximize Consumer empowerment and independence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.

  • Functions as a member of a team
  • Communicates with seniors and persons with disabilities, and Individual Providers to provide information, referrals, and assistance
  • Facilitates the hiring process with IHSS Consumers and Individual Providers throughout San Diego County, including but not limited to telephone intakes to new Registry Consumers, home visits, interviewing assistance, reference check assistance, and mediation between the parties
  • Develops assistance plans, reports and correspondence
  • Maintains detailed electronic and hand-written case files and narratives
  • Works to ensure Individual Provider availability and quality meets the needs of Consumers
  • Develops close working relationships with IHSS Social Workers and other County staff
  • Provides disciplinary action when necessary to Registry Consumers and Providers
  • Reports abuse and/or fraud to partner agencies
  • Provides in-home, written and/or telephone support and education to Consumers & Providers and responds to Consumer and Provider complaints
  • Prepares and mails intake packets to new Registry Consumers
  • May be assigned to other office locations throughout San Diego County
  • Uses specialized computer applications to enter and retrieve information, process eligibility determinations, issue notices, prepare correspondence, prioritize work, or perform other relevant tasks
  • Other duties as assigned

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

 

INTERACTION

Continuously interacts with the Registry team, Registry Lead and Manager, other Public Authority staff and IHSS staff. Regularly interacts with Providers, Consumers, and the public.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree in social welfare, social work, or related field and one (1) year experience as a social worker in a social services agency, or equivalent combination of education and experience or a combination of education and work experience that provides the candidate with the necessary background to perform the requirements of the position.

 

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Ability to exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of populations in a variety of situations
  • Ability to read, interpret and apply simple to complex instructions, procedures, emails, and other correspondence.
  • Ability to write effectively (e.g. correspondence, case notes, emails, etc.)
  • Ability to effectively present information in a one-on-one and small group situations to Consumers, Providers, PA staff and IHSS staff
  • Proficient use of Windows operating systems and MS Office Suite programs including Outlook, Word, Excel, and PowerPoint. Knowledge of CMIPS II is a plus
  • Knowledge of group facilitation techniques; conflict resolution techniques, and coaching techniques
  • Ability to react well under pressure and follow through on commitments
  • Ability to communicate fluently in English is required.       Ability to communicate fluently in Spanish or other second language is desirable
  • Ability to deal positively with a wide range of people and personalities and handle tense situations in a diplomatic fashion
  • Ability to approach others in tactful manner, react well under pressure and follow through on commitments
  • Knowledge of clerical, office and record keeping procedures including alphabetic, numeric, subject and chronological indexing and filing rules and systems
  • General knowledge of various socio-economic, cultural, ethnic and disabled populations in order to apply sensitivity appropriately
  • Ability to maintain confidentiality
  • Thorough knowledge of methods of identifying, assessing and addressing consumer needs
  • Knowledge of Federal, State and local level programs available to elderly individuals and people with disabilities
  • Knowledge of mental health, elderly, and disabled home-care needs and issues
  • Ability to establish and maintain effective and coordinated working relationships with individuals, groups, and community agencies
  • Availability to drive personal vehicle in the performance of Public Authority work to attend meetings or other Public Authority functions or requirements
  • Knowledge of applicable state and federal laws applying to recruitment and interviewing practices
  • Thorough knowledge of business English (including spelling, grammar, punctuation and vocabulary) and the ability to produce letters, report documents and other written correspondence from source materials;
  • Exercise appropriate judgment in answering questions and releasing information;
  • Ability to learn and use unique computerized applications
  • Attention to detail when updating and accurately maintaining records and documents, reviewing and verifying information, and resolving errors and discrepancies discovered in the course of work

OTHER REQUIREMENTS

Successful completion of Department of Justice criminal background check and a federal debarment and exclusion list review, possession of a valid class C California Driver’s License, and ability to provide proof of current automobile insurance.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, stand for extended periods of time, fine finger manipulation, reach with hands and arms, and stoop,. Specific vision abilities include close vision, and ability to adjust focus and view information on a computer screen for long periods of time.  Ability to lift and carry up to 20 pounds with or without assistance.

 

WORK ENVIRONMENT

The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment varies between a typical office setting and traveling throughout the County to attend meetings with collaborative agencies. The noise level in the work environment is usually moderate. Also travel to Consumers’ homes as part of the home visit responsibilities.

 

Please e-mail resume to Eva.Miranda@sdcounty.ca.gov.

 

PROVIDER ENROLLMENT MANAGER

 

Reports To:                 Deputy Director

FLSA Status:               Exempt

Updated:                     5/19/2017

 

SUMMARY

Under general supervision of the Deputy Director, provides guidance and supervision to the Provider Enrollment Team. Oversees the IHSS Individual Provider enrollment process.  Participates as a member of the Public Authority Management Team.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.

  • Instructs staff in the interpretation and implementation of program rules, regulations and policies
  • Develops departmental goals & objectives and organizes staff to maximize efficiency and productivity
  • Develops new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
  • Evaluates reports, decisions and department performance results in relation to established goals and communicates this information to Public Authority executive staff and other County representatives
  • Conducts performance reviews of direct reports and approves reviews of indirect staff prepared by Supervisors
  • Prepares correspondence and complex reports
  • Hires and trains staff; plans, assigns, and directs work
  • Establishes and monitors work quality and performance standards
  • Reviews and approves departmental administrative tasks including, but not limited to, disciplinary action, employee scheduling, and other personnel related functions
  • Conducts small group meetings; communicates with other staff within the Public Authority, other agencies and the public
  • Ensures Supervisors have all tools, resources, support, and guidance, necessary to perform their jobs effectively and efficiently
  • Uses specialized computer applications to enter and retrieve information, process eligibility determinations, issue notices, prepare correspondence, prioritize work, or perform other relevant tasks
  • Through subordinate staff, has overall responsibility for the accurate and timely processing of enrollment of Individual Providers
  • Supervises and monitors phone customer service support
  • Develops, organizes, and ensures the maintenance of various IHSS Individual Provider records and files both electronic and paper, including the computerized Individual Provider database.
  • Develops close working relationships with County IHSS staff throughout San Diego County
  • Functions as a team member, as needed
  • Other duties as assigned

 

SUPERVISORY RESPONSIBILITIES

Directly supervises Provider Enrollment Supervisors and indirectly supervises Provider Enrollment Coordinator and Specialists. Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

INTERACTION

Continuously interacts with the Provider Enrollment team, other Public Authority staff, and IHSS staff. Regularly interacts with, Providers, Consumers, UDW, County District Attorney, DHCS Investigators, LiveScan Vendor, and the public.

 

EDUCATION and/or EXPERIENCE

Bachelor’s Degree in business, human resources, accounting or related field and three years supervisory experience, supervising a team composed of six (6) or more individuals. Education cannot be substituted for supervisory experience.

 

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Thorough knowledge of principles of supervision and management
  • Excellent verbal and written communication skills
  • Proven ability to deal positively with a wide range of people and personalities and handle tense situations in a diplomatic fashion
  • Knowledge of Windows operating systems and MS Office Suite to include advanced level of expertise in Outlook, Word, Excel and PowerPoint. Knowledge and experience in Access a plus
  • Ability to establish and maintain effective and coordinated working relationships with individuals, groups and community agencies
  • Ability to think logically and analytically
  • Ability to read and comprehend simple to complex instructions, correspondence, reports and memos
  • Thorough knowledge of business English (including spelling, grammar, punctuation and vocabulary) and the ability to write simple to complex correspondence and reports
  • Ability to effectively present information in one-on-one and group situations to employees, management, members of other agencies and county, and the public
  • Ability to approach others in a tactful manner, react well under pressure and follow through on commitments and meet deadlines
  • Ability to communicate fluently in English is required. Ability to communicate fluently in Spanish or other second language desirable; but not required
  • Availability to drive personal vehicle or travel via air in the performance of Public Authority work to attend meetings or other Public Authority functions or requirements
  • Ability to maintain confidentiality
  • Ability to learn and use unique computerized applications
  • Attention to detail when updating and accurately maintaining records and documents, reviewing and verifying information, and resolving errors and discrepancies discovered in the course of work

 

OTHER REQUIREMENTS

Successful completion of Department of Justice criminal background check and a federal debarment and exclusion list review, possession of a valid class C California Driver’s License, and ability to provide proof of current automobile insurance. Use of personal vehicle for required travel during work day.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, talk, hear, stand for extended periods of time, fine finger manipulation, reach with hands and arms, stoop, and move between offices. Specific vision abilities include close vision, and ability to adjust focus and view information on a computer screen for long periods of time.  Ability to lift and carry up to 10 pounds with or without assistance.

 

WORK ENVIRONMENT

The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The work environment is a typical office setting. The noise level in the work environment is usually moderate.

 

Please e-mail resume to Eva.Miranda@sdcounty.ca.gov.