Provider Services FAQ’s

How do I get my timesheets?

The initial timesheet is provided by the IHSS Social Worker. Subsequent timesheets will be mailed to you separately, when your payment from the preceding pay period is processed.

What are the guidelines for filling out my timesheet?

  • Use black ink only – no pencil, blue or red ink
  • Do not staple or use whiteout
  • Photocopies of timesheet are not accepted
  • Do not alter any pre-printed information on your timesheet
  • Complete each box for hours worked in hours and minutes – do not use lines or arrows through. If you did not work a day write “0” in that box or leave it blank
  • Do not forget to sign the back of the timesheet

How do I submit my timesheet?

You must mail your timesheet to the Timesheet Processing Facility in Chico, California:
IHSS Timesheet Processing Facility, P.O. Box 272862, Chico, California 95927-2862

What if my timesheet is lost or damaged?

Call the IHSS Public Authority Customer Service/Payroll Department toll free at 1-866-351-7722 and we can order a replacement timesheet be mailed to you. It will take approximately 3-5 business days to get to you.

How early can I send in my timesheet?

Timesheets are processed starting on the 1st and 16th day of the month.

What if I make a mistake filling out my timesheet?

We recommend you keep your hours on a separate calendar first; once you have determined they are correct, transfer them to the timesheet with black ink. If you do make a mistake, you will need to contact our offices, at 1-866-351-7722, so we can order a replacement timesheet. Timesheets with alterations or corrections (i.e. whiteout, scratch outs, write-overs) are not accepted.

What happens if there is a problem with my timesheet?

If there is a problem with your timesheet, you will receive a letter stating the problem. If the problem requires you to complete a new timesheet, one will be ordered for you at that time and will be mailed to you separately.

How long does it take to receive a replacement timesheet?

Once it has been ordered it usually takes 3-5 business days for you to receive a replacement timesheet.

Can I pick up a replacement timesheet at your office?

Yes, you may pick up the replacement timesheet at:

IHSS Public Authority
401 Mile of Cars Way, STE 200,
National City, CA 91950

The timesheet that came with my check says: “VOID”

Your timesheet was processed late or out of the pay period for some reason. You will need to call the IHSS Public Authority to request a replacement timesheet.

Who increases or decreases the number of hours I am authorized to work?

The IHSS Social Worker assigned to the Consumer you work for is responsible for determining how many hours you are authorized to work.

Can you transfer my authorized hours to another Individual Provider?

No, you must contact the Consumer’s IHSS Social Worker. They are the only ones allowed to authorize hours to an Individual Provider.

Why did my eligibility end?

We do not authorize eligibility. You will need to have the Consumer contact the IHSS Social Worker for clarification.

If I worked all my authorized hours in the first pay period of the month will I automatically receive a timesheet for the next month?

No, if you did not work any hours in the second pay period of the month you will not receive a timesheet for the next month. Please contact the Payroll Department and we will request a replacement timesheet be sent to you.

How do I submit a change of address?

If you are changing your mailing address to a PO Box, you will need to contact the Consumer’s IHSS Social Worker for approval. If you need to change your address, contact the IHSS Public Authority and complete a change of address form.

Is there direct deposit?

Yes. For information or questions about payroll via direct deposit, please contact the State of California 1-866-376-7066.

How long does it take to process my timesheet?

7 to 10 calendar days.

What do I do if I need a verification of employment?

Please contact the Public Authority at 866-351-7722 or fax your request to 619-731-3326.

What do I do if I’m injured while performing IHSS related tasks?

If you are injured while performing an IHSS approved task for your consumer, please call (619) 731-3885 immediately and listen carefully to the instructions.