Public Authority News

New Hotline Available to Help California’s Most Vulnerable During Power Shutoffs

SACRAMENTO – As utility-initiated Public Safety Power Shutoffs continue to impact residents across California, a non-emergency hotline has been established to help medically vulnerable Californians and health and community care facilities find resources in their communities during power shutoffs.

The hotline is (833) 284-3473.

The hotline, which was established by CHHS and its Departments, will provide information about resources available during public safety power shutoffs. During power shutoffs or potential power shutoffs, hotline assistance will be available 9:00am-9:00pm. Assistance is available in many languages. 711 Telecommunications Relay Services (TRS) are available for individuals with hearing or speech related disabilities. You can find more information on 711 TRS here.

Individuals experiencing a medical or psychiatric emergency should call 911. Individuals who need medical services or a medication should call their health plan’s member services number. Individuals who have a problem getting services or assistance with their health care can contact the Department of Managed Health Care’s Help Center at (888) 466-2219 or www.HealthHelp.ca.gov.

CHHS has also created a new online tool that allows individuals to complete a personal emergency plan. This is designed to help those with access and functional needs be prepared for power shutoffs. Also, a new consumer page provides various resources available for those in de-energization areas. CHHS has also created a data dashboard for local response partners to allow local governments, state agencies, and community partners to share information to better plan and respond to power shutoffs. This data dashboard includes information related to individuals with durable medical equipment, healthcare facilities, community care facilities, weather, and utilities.

The State of California is taking additional actions to help medically vulnerable individuals.