Consumer Registry FAQ’s

My current Provider is unable to assist me for a short period of time, can I still request a list?

Yes. Although the Registry primarily establishes long-term matches, short-term matches may also be possible. If you are in need of a short term match click here or contact your Registry Coordinator.

If you are not already on the Registry, click here for more information on how to join.

Can you call my Provider and tell them that they need to be here?

No. It is the Consumer’s responsibility to hire, train and supervise their Provider. Since the Consumer, not the Public Authority, is the employer, the consumer has the right to fire the Provider if they do not arrive or show-up during the previously arranged time.

What can my Public Authority Registry Coordinator do to help me?

Your Registry Coordinator can assist you with finding a Provider by generating a customized list of Providers, assist with interviewing tips, and engage in Provider and Consumer education pertaining to various topics regarding employment issues.

What type of screening does a Provider receive prior to their name being sent on a Registry list?

Before a Provider is added to the Public Authority Registry they are required to pass the following:

  • Initial individual screening
  • Attend a 4 hour workshop and pass a final test with a minimum score of 70%
  • Complete fingerprinting and undergo a California Department of Justice Criminal Background Check
  • Reference check

What are some tips I can use in order to hire a Provider who can help me with my approved IHSS tasks?

The Public Authority Registry has many helpful tips on the hiring process. Please click here for more information.

When interviewing potential Providers, what are some questions I can ask them to find out if they are best suited to assist me?

The Public Authority Registry has a list of helpful questions to use when interviewing potential Providers. Please click here for more information.